Privacy Policy
ALL EXCHANGES TO BE DONE WITHIN 30 DAYS OF PURCHASE. NO REFUNDS.
Here at YAFIT COSMETICS we believe in going out of our way to ensure that our customers are satisfied. We take great pains to ensure that our customers are offered skin care products and collections that suit their type of skin and their requirements. To make this possible, we employ certified skin care specialists in all of our stores who are capable of not only advising customers on what products to choose, but also on how to alter their skin care routines to better suit their individual requirements.
WHAT MAKES YAFIT COSMETICS SO SPECIAL?
All YAFIT COSMETICS Stores feature certified skin care specialists who are specially trained to offer our customers with the best and most suitable skin care consultations and facials in order to allow them to discover the best solutions for their skin. Each of our stores also have our entire line of skin care products which allows them to cater to all sorts of customers, irrespective of their sex, type of skin or individual requirements. Furthermore, we believe in offering free product trials, complimentary demonstrations and free facials to allow our customers to ascertain the benefits of the products before buying them.
FREQUENTLY ASKED QUESTIONS
What is the Return Policy of YAFIT COSMETICS Cosmetics?
YAFIT COSMETICS goes out of its way to ensure that our customers are 100% satisfied and happy with their purchases. However, if a customer wants to exchange their purchase with another product, they can do so within 30 days from the date of purchase. Customers are requested to carry the original receipts along with them in order to get the products exchanged.
How to make an exchange or a return?
YAFIT COSMETICS Cosmetics does not offer any returns or refunds. However, we are more than happy to exchange your skin care products within 30 days from the date of purchase. Any and all exchanges shall be processed the way the original sale was processed. If you have bought YAFIT COSMETICS products at an YAFIT COSMETICS Store, please visit that store for exchanging the product. Customers who have purchased YAFIT COSMETICS products online can contact the customer care at 9722-5787777 from Monday to Thursday between 8:30 AM – 5:30 PM (PST) and on Friday between 8:30 AM – 04.00 PM (PST).
Can products purchased online be exchanged at an YAFIT COSMETICS Store?
Products can only be exchanged from the place that they were purchased from. If you have purchased the products from an YAFIT COSMETICS Store, you need to get them exchanged from that very store. Online purchases cannot be exchanged in YAFIT COSMETICS Stores. To get your online purchases exchanged, please contact the YAFIT COSMETICS customer care at 972 -58-6455558 from Monday to Thursday between 9:30 AM – 5:30 PM (PST) and on Friday between 9:30 AM – 13.00 PM (PST).
“Cancellation of a transaction in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010 and the Consumer Protection Law, 5741-1981”
introduction
These regulations and the terms of use are written in the masculine language and this is for convenience only, but of course addresses and refers to both sexes alike.
These regulations constitute a binding contract between the user of the website and between YAFIT-COSMETICS.COM and/or anyone on their behalf for all matters.
It is clarified that browsing the website and/or performing any actions on the website constitute the user’s consent to accept and act according to the instructions and any conditions of the terms of these regulations.
If you do not agree to the terms of these regulations, you are requested not to make any use of the website.
It will be emphasized and made clear that anyone who performs one or another action on the website hereby declares that he is aware of the provision of the website’s regulations and that he accepts it and agrees
to all its terms without exception, and that he and/or anyone on his behalf will not have any claim and/or claim against the owners of the site and/or its operators and/or anyone on their behalf except
Claims related to the violation of the obligations of the website owners and/or its operators according to these regulations and its conditions.
Definitions
Website: www.yafit-cosmetics.com website
The company: Exo et Oz LTD , the company that operates the website and/or someone on its behalf and/or the person who operates the website – www.yafit-cosmetics.com
The customer: everyone who surfs the website, everyone who orders goods through the website, everyone who registers on the website including the customer club, everyone who makes any use of the website.
The goods: various items that include cosmetics made from pure milk and cosmetics in general, both medical cosmetics and regular cosmetics. In addition, the site also sells food supplements and dietary fiber.
The day the order was placed: the day the transaction was approved by the credit companies.
Time of delivery of the goods: the day the customer received the goods he bought on the website to the address he registered when ordering.
Registered mail for the delivery of the goods: up to 21 business days subject to Israel Post conditions.
Courier mail: up to 5 business days from the day the order is confirmed by the company and/or the website.
Address for mailing: the address that the customer specified as the address for receiving the order when placing it on the website.
The requested date for the delivery of the goods: the date indicated by the customer as the date on which he wishes to receive the goods.
Business days: Business days include Sunday through Thursday, and do not include Friday and Saturday, and do not include holiday eves, public holidays and public holidays.
general
1. These regulations are the legal basis for all activity on the website, for orders and surfing on the website and it alone regulates the relationship between the company and the customer and/or the surfer on the website and/or the person ordering through the website
2. The website operates as an online store for the sale of various products.
3. Anyone who places an order and/or purchases on the website, and/or registers on the website, and/or makes any use of the website, hereby declares that upon making the purchase and/or registering on the website and/or any use of the website, he has read these regulations, and he agrees to all the instructions and conditions of these regulations without exception, and that he or anyone on his behalf will not have any claims, objections, and/or demands and/or claims of any kind against the site and/or the company and/or the site management and/or any of its managers and / or any of its employees and / or anyone on its behalf, in relation to the provisions and conditions of these regulations.
4. The records that appear on the company’s computers, and they alone, will be proof of the correctness of every action, registration and use that is carried out on the website
5. The images of the products are for illustration and sometimes by their very nature may differ slightly from the products themselves and it is possible that there may be insignificant changes between the images and the products.
6. The company and/or the website do not guarantee that all the products displayed on the website and/or ordered will actually be in stock at the time of placing the order or at all at any time.
7. The company and/or the website do everything in their power to ensure that the information presented on the website is the complete information, but for the sake of good order it will be clarified that inaccuracies or errors may appear in the information presented which were made in good faith and the company and/or the website will not bear any responsibility arising from or related to them.
8. All prices on the website appear on the products and are quoted in new shekels. Prices include VAT.
9. The company and/or the website may, at their sole discretion, update the prices of the products on the website and/or the shipping rates at any time and without the need for prior notice. The valid price for the order placed is the price that was published on the website when the order procedure was completed.
10. The company and/or the website may at any time offer various promotions, gifts, benefits and discounts. The company and/or the site may at any time at their sole discretion and without the need to give advance notice stop these various promotions, gifts, benefits and discounts.
11. The terms of use of the website apply to the use of the website and the services included in it using any computer or other communication device (such as a cell phone, tablets, etc.). They also apply to the use of the website whether through the Internet or through any other means.
12. By actually registering on the website, the customer agrees to all the terms of these regulations without exception, and is also aware and agrees that from time to time he will receive a newsletter in his e-mail box as well as advertising messages about various promotions that will be held on the website.
At any time, the customer may remove himself from the mailing even after he has registered, using a link at the bottom of the received mailing. It is possible that the customer will be registered to several mailing lists such as one list for promotions, one list for news, etc., therefore it is his sole responsibility to remove himself from each mailing list separately.
13. For any question and/or inquiry, you can always contact the company’s customer service through the contact page on the website.
14. The company reserves the right to change the regulations from time to time, at its sole discretion, without the need to give notice and/or advance notice.
The products offered and/or recommended and/or sold on the site
The YAFIT-COSMETICS.COM website is a private website and is not linked or belongs to any company or commercial or institutional entity such as hospitals, research institutes, pharmaceutical companies, health funds, pharmacies and the like.
Everything written and/or published on the website is information only, and under no circumstances should it be seen as instructions for self-treatment, diagnosis, and/or recommendation for this or that treatment, and/or taking this or that substance. Any advice and treatment must be given by a qualified doctor and under his supervision only.
All products of any kind that are displayed and/or sold here on the site are displayed and/or sold as a service to surfers. There is no connection and no affiliation between the products displayed and/or sold here on the site with any of the doctors and/or writers on the site, and it is clear that none of the doctors and/or writers on the site do not recommend this or that product and/or this or that treatment and/or taking and/or purchasing one or another product.
Registering on the company’s website and placing orders through the website
1. Products will be purchased by a customer registered on the website by filling in all the required details on the order form that appears on the website. It will be clarified that filling out all the details accurately and correctly is a prerequisite for placing the order.
2. In order to ensure that the order is carried out efficiently and without errors, the customer must make sure to provide the required details on the website accurately. If the customer provides incorrect and/or incorrect information, the company and/or the website will not be responsible for the products reaching their destination. In the event that the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees.
3. Confirmation of the order by the customer and its execution is conditional on the purchase being approved by the credit card company.
4. The details of the order as provided by the customer at the time of ordering in the order form and the registration of the transaction in the company’s computers will be conclusive and final evidence of the correctness of the course of action.
5. In the event that the transaction was not approved by the credit company, the customer will be notified of this and if he wishes, he can pay in any other acceptable way according to coordination with the company and/or the website.
6. Approval of the purchase and delivery of the goods is conditional on the product being in stock at the company’s warehouse and/or on the site at the time of delivery. Even if it is not stated that the product is not in stock and even if the product has not been downloaded from the website until the time the order is placed, the company and/or the website will not be obligated to sell the product, and the customer will not have any claim and/or claim in this regard for any type of damage, whether Direct damage or indirect damage caused to the customer and/or any third party.
If the customer is charged, it is clear that any amount he paid, if indeed he did, will be returned to him.
It should be emphasized and clarified that there may be situations in which, although a certain item is shown on the website as being in stock, it is actually not in stock due to various reasons, and it cannot be delivered, in which case the transaction will be canceled and the customer will not be entitled to make any claims and/or responses.
7. It is hereby emphasized and clarified that the company and/or the website, at their sole discretion, may not approve a customer’s order for any reason, including reasons for providing incorrect details, failure to honor the customer’s credit card by the credit companies, damage to the company and/or the website and/or anyone on their behalf, violation of the terms of this agreement and the like.
8. For the avoidance of doubt, the completion of the order and the delivery of the goods to the customer is conditional upon the goods being in stock as well as full payment and actual receipt by the customer for the goods purchased on the website.
Transaction cancellation and product return policy.
According to the section of the Consumer Protection Law 1981:
* Canceling the order before the goods are sent to the customer will not cause any charge, and the customer will be refunded the money he paid for the transaction, including the shipping fees if any. Financial credit will be given according to what is stated in the law.
After sending the order to the customer, the customer may cancel the transaction within 14 days from the day of receiving the product, or from the date of receiving the details of the transaction – whichever is later.
In case of cancellation of a transaction, the customer will be given a monetary credit minus a cancellation fee of 5% of the transaction or NIS 100 – whichever is lower.
*The credit will be given on the condition that the goods are returned without use and/or defect and/or damage, and in the original packaging received.
Any credit for a credit card transaction will be transferred to the customer’s credit card and in accordance with the credit company’s schedules.
Any payment in any other way will be returned to the customer by the payment method in which the order was placed or by check to the order of the customer or by bank transfer to the customer’s account and this within 10 business days.
* A financial credit will not be given for goods for which no monetary consideration has been paid, such as promotions or gifts.
* How to return the goods – the customer will send the goods back to the company via the company’s courier for a fee, or return them himself to the company’s offices according to prior telephone coordination.
* Direct cards cannot be credited, therefore a customer who paid with a direct card is entitled to a refund by check to the customer’s order or by bank transfer to the customer’s account within 10 business days.
*** Despite all of the above, in case of doubt and/or disagreements, any case of transaction cancellation and/or return will be subject to the provisions of the Consumer Protection Law 1981.
If there was a mistake in the prices and/or who the purchasers caused manipulation of one kind or another in which the price was changed, or the quantity of the products was changed without a corresponding price, and/or any terms of the sale were changed, then the company has the right to cancel such an order and return the price if it was paid to the customer and this without for the customer to have any claim.
Supply and deliveries
1. The delivery of the goods to the buyers is carried out through courier companies with which the company works, or at the company’s sole discretion, in special cases through registered mail, within the promised delivery time.
2. If it is not stated that the shipping is free, then the amount of the shipping fee will appear at the end of the purchase process and will be added to the order total. You can choose self-pickup at the site’s offices, by prior arrangement only, and then you will not be charged shipping fees.
4. Since the company and/or the site are dependent on third-party delivery and dispatch such as a courier company or the Israel Post, it is hereby clarified that the company and/or the site are not obligated to send the goods to any locality in Israel.
4.a The company undertakes to pack and take out the order for delivery within 5-7 business days to the requested destination not including the day of the order, after which the order will be sent to the customers within a time frame of 5-7 business days via a courier company.
The company and/or the site will not be obligated to commit to arriving within 5-7 business days to isolated or distant settlements such as the Arava and Eilat settlements, settlements beyond the Green Line and settlements in the Golan Heights.
5. Delivery by registered mail if the company decides on it, depending on Israel Post, when as of today their commitment is up to 14 business days.
6. If the delivery address is in localities where the courier company does not reach, the order will be canceled and the money paid by the customer, if paid, will be returned to him in full.
7. The company and/or the website are in no case responsible for delays in the delivery of the goods by the courier companies with which the company and/or the website work.
8. It is hereby explained and clarified without any doubt that the possibility to order from the website is limited to the areas according to the map of the delivery areas of the courier company (or Israel Post), you are an employee of the company and/or the website.
9. The company may but is under no obligation to deliver the goods also outside the distribution areas. If such an order was recorded in the company’s computers, in this case the order will be canceled and the money will be returned to the customer.
10. Self-collection is possible for anyone who wants it by prior arrangement on the company’s phone according to the hours decided by the company or through a contact request through the contact page on the website.
12. If there was a mistake in the prices and/or who the purchasers caused manipulation of one kind or another in which the price was changed, or the quantity of the products was changed without a corresponding price, and/or any terms of the sale were changed, then the company has the right to cancel such an order and return the price if it was paid to the customer And this without the customer having any claim.
Company responsibility
1. The company and/or the management of the website and/or anyone on their behalf shall not be responsible and shall not bear any direct, indirect, consequential or other damage that may be caused to the customer and/or to the website surfer and/or to the orderer and/or to any third party, as a result of use or A purchase through the website, other than according to these regulations, will be the cause of the lawsuit which will include loss of income and/or loss of profit and/or mental anguish caused for any reason.
2. It is possible and if there is a pen error in the description of the item and/or its price and/or any other detail, this will not bind the company and/or the website
3. If a mistake was made in the price of the product due to a clerical error, or if it was made in good faith and/or due to some fault, then the company and/or the website will not be obligated to sell and deliver the goods to the customer, even if he has completed the ordering process and the customer will be credited with his money if he has paid.
4. The images of the items on the website by their very nature may look different and/or have a different color, so there may be differences between the images displayed on the website, some or all of them, and the items actually sold.
5. In any case, the company and/or the site will not bear any responsibility that exceeds the value of the goods purchased, nor will they bear any damage that is not direct and/or consequential damage.
6. The company and/or the website will not be responsible for any damage caused as a result of incorrect use of the goods by the customer and/or as a result of any action not according to the manufacturer’s instructions.
7. The company and/or the website will not be responsible for malfunctions of various types, including delays in the delivery of goods as a result of events beyond its control, such as problems with a courier company, problems with the Israel Post, delays, strikes, natural disasters, malfunctions in the computer system of the website and/or the company and/ or in the communication and telephone system and/or malfunctions in the e-mail service that will affect the completion of the purchase process.
8. The company and/or the website will do their best to provide quality products at the requested date and time. If the customer believes that the goods he purchased through the website or any services have any defect, he must contact customer service as soon as possible through the contact page on the website.
Copyright
1. All intellectual property rights, including copyrights, products, methods and commercial data, including the list of products, description and design, the texts/text on the website and any other detail related to the operation of the website are the exclusive property of the company.
2. Do not copy, reproduce, distribute, publish in any form, sell, market, and translate any information from the website, including trademarks, images including product images and texts, clothing design, texts/text, etc., without obtaining express written permission from the company and/or the site.
Privacy policy, database and direct mail
1. The personal details provided by the customer as part of filling out the registration form will be subject to the privacy policy of the company and/or the website.
3. The company will not provide any detail of the customer’s details, except in cases such as:
If you are required to do so by a court order or by any law, if you receive a notice to take legal proceedings against it for actions carried out by the customer and in any dispute, claim, claim, demand or legal proceedings, if any, if a claim is raised or arises with the company The suspicion that the customer has violated a condition of the regulations and/or any agreement with the company and/or the website and/or with anyone on their behalf.
If the company transfers its activities to any third party, as well as in the event that it merges with another body or merges its activities into the activities of another body, the company will be entitled to transfer all the customer’s information to the aforementioned other body, provided that the other body accepts the provisions of this privacy policy . The customer will in no case have a claim or demand against the company in connection with the delivery of his details as mentioned and he hereby waives any claim and/or claim as mentioned.
3. Filling out the registration form on the website, making a purchase through the website and/or joining the customer club, hereby constitutes the customer’s consent that his details and all information about him will be held in one or more databases of the company and/or the website and/or someone on their behalf, and that the information will be It is used for, among other purposes
The following: for the purposes of marketing, information, advertising, sales promotion and sales, including contacting the customer by any means of communication that you deem appropriate, including direct mail, in writing, in print, by telephone, text message, WhatsApp message and/or by any other means, including through the use of a “cookie” ” (cookies).
Such use of the customer’s information will not be considered an invasion of privacy.
It is further agreed that the aforementioned information will be considered the company’s property and the customer hereby waives any claim regarding the use and/or ownership of such information, including a waiver of any claim according to the Privacy Protection Law, 5551 1981. The company will not be considered to be in violation of an obligation to privacy or infringe on the privacy of a user
Due to any information, as defined in the Computer Law 5555 – 1995, that would be in it to identify the customer or to trace him by another, and which results from the use of electronic means of communication in general and computer communication in particular.
4. The customer hereby knows and confirms that he is aware that he is not under any legal obligation to provide his details and that the delivery of the above information is done of his free will and with his full consent and knowledge.
The customer hereby expressly agrees to the aforementioned use of the details he filled out and confirms that their use will not be considered an invasion of privacy and will not entitle him to any relief and/or compensation whatsoever.
5. A customer who does not want his details to be used can always remove himself from the company’s database by contacting the company or by clicking on a removal link found in every mailing.
Since there may be communication and/or programming errors, the customer must verify that he has indeed been removed from the company’s database by contacting the company and receiving a reply and confirmation of his removal from the database.
Use of COOKIES
The site uses cookies (hereinafter “Cookies” and/or “Cookies”) for its regular and proper operation, to secure the data on it and the information you provide, including to collect statistical data about your use of the site, and this is partly for the purpose of verifying details, to improve your experience Your browsing, while adapting the site to your personal preferences, to facilitate your browsing on the site, in order to characterize the products that are suitable for you, to match advertisements that are relevant to you, even when you are browsing on other sites, all for statistical, research and commercial purposes, and of course for information security needs.
Cookies are text files that your browser creates according to a command from the company’s servers.
Some of the cookies will expire when you close your browser and other cookies will be saved on your computer’s hard drive. The cookies contain a variety of information such as the pages you visited, the length of time you browsed the site, where you came from and more.
The cookies will also save information about your browsing habits on other websites, including the websites you browsed, the pages on the websites, and any other action on them.
The website may also use third-party cookies such as cookies from Google and/or Facebook, which are such as those embedded using Google Analytics and which help us customize your browsing experience.
If you do not want to receive cookies, you can avoid this by changing the settings in your browser. To do this, visit the help file of the browser through which you are browsing, but in this case, you should know that you may not be able to enter or use some of the features offered as a service on the website.
In addition, this website uses Google Analytics, a Google product that helps website owners understand how customers engage with their websites.
When you visit this website, your browser sends certain data to Google automatically. This data includes, among other things, the web address of the page you are visiting and your IP address.
Google Analytics uses “cookies”, text files placed on the computer in order to help the site analyze how visitors use the site. The information collected through the “cookie” file is transmitted and saved on Google servers. Google uses this information to evaluate your use of the website, compiling reports on website activity and internet usage for webmasters.
Google may also transfer the information to a third party, when it is required to do so by law, or when a third party processes the information for Google. Google will not associate the IP address with other information that Google has.
* Entering and using the website constitutes your consent to the use of cookies. If you do not agree, then you are requested not to make any use of the site, not to browse it and not to do any action on the site.
The company and/or the website reserve the right to change the regulations and its conditions, some or all of them from time to time, and this at their sole discretion and without the need to give a warning and/or advance notice.
Law and Jurisdiction
The laws of the State of Israel shall apply to this regulation and its conditions. The exclusive place of jurisdiction for all matters relating to this agreement and the use and/or purchase of the site is in the competent courts in the Tel Aviv-Jaffa area.
T.L.H
The products on the site are not medicines and certainly not intended to be a substitute for medicines, however according to the studies, the evidence and the recommendations, it is definitely proven as mentioned above.
We remind you that any treatment requires consultation and supervision by the attending physician.
